Order Policies - Kravers Caramel Corn

Cancellation and Refund Policy

Because we are selling snack foods, once an order is shipped (which we do pretty darn quick), there are no cancellations or refunds. But hey, look on the bright side. You've got a perfect gift for a friend or loved one! To cancel an order, please email us as soon as possible using the email address shown on the Contact page and include the following information: Your name, e-mail address, mailing address, phone number, and order number.

Product Quality Policy

Kravers does, however, guarantee the quality of its products. If you are missing an item from your order, chances are we ate it. If you received the wrong item, chances are we ate the right item. Irregardless of either of these reasons or if you are dissatisfied with the quality, let us try and make it right. For missing or wrong items, you may be entitled to a credit or replacement. For unsatisfactory items, we reserve the right to request that items and packaging be returned to Kravers at your expense to determine the appropriate remediation, if any, related to the matter. We will include those shipping costs to any credit issued or replacement items shipped. We do ask that you notify us within 24 hours of receipt of your order by either calling or using the Contact page. Please include: Your name, e-mail address, mailing address, phone number, and order number.

Shipping Policy

You can trust that we will process and ship your order just as quickly as possible but there may be situations where your order is delayed. If we are unable to ship your order within three business days, we will make every attempt to contact you and work it out by offering a refund, credit, or at our discretion, maybe even by bribing you with free products.

Shipping Charges

The Kravers website calculates shipping costs real-time based on information provided by the shipping company at the time of checkout. While this is usually very accurate, there can be times where you under pay for shipping and times that you slightly overpay. Overages will be deemed "handling" fees and will not be entitled to credit or refund.

If you have any questions about our Cancellation and Refund Policy or need to contact us about your order, please reach out to us using our Contact page.